As Physicians and Nurse Practitioners dedicated to the field of pediatrics, we provide well child and preventative care for your children as well as treatment for both acute and chronic illnesses. 

Patient Phone Calls

During office hours, an experienced phone triage handler will take calls to assist in scheduling an appointment, answering simple questions or directing you to our billing office. After our office closes, we provide telephone coverage 24-hours a day, seven days a week, using the nurse-on-call service at University Hospitals Rainbow Babies & Children's Hospital together with our physician-on-call.

Appointments

For newborn, infant well-child care visits, sports, school and camp physical exams and general check-ups, we recommend appointments be made at least 2 to 4 weeks in advance to ensure the requested date, time and health care provider is available.

Sick Patient Care

Same-day sick visits are scheduled on the day of the call. If a child is ill, he or she will be seen at one of our offices that day, with appointment.  We will see patients in evening hours as needed depending on the number of sick visits that are scheduled. 

In general, prescriptions for medications are not called in without a physician seeing and examining the patient first. Refill prescriptions for chronic medications (other than antibiotics) will be called in to a pharmacy within 24 hours.

Lab, X-ray and Test Results

All labs, X-ray and test results will be discussed with the patient's family within a reasonable amount of time of arriving in our office, usually within 24 hours.

Forms

We are happy to fill out forms for  school physicals, sports physicals, work permits, and other forms.  We do ask that you give us up to 7 days to collect the necessary information and have the provider complete and sign the forms. 

Hospital Care/Affiliations

Our physicians are on the clinical teaching faculty of Case Western Reserve University School of Medicine. They are also attending staff at UH Rainbow Babies & Children's Hospital and Southwest General Hospital.  Our clinical nurse practitioners are on the teaching faculties of several local schools of nursing. 

Medical Information/Confidentiality

All medical information is held in strictest confidence in full accordance with all current regulations regarding medical records. All medical records will be released only with the signed consent of the child's parent or legal guardian.

Payment/Financial Information

All co-pay payments are expected at the time of service. You will receive a monthly statement for all outstanding balances. Any questions regarding an account can be directed to our billing office staff at 440-526-0734.

Insurance/Help with Forms

We accept most forms of insurance and have an experienced staff of insurance specialists who will assist individuals as much as possible with processing claims.